Shipping policy

Shipping Policy

At Cinder’s Premium Botanicals, every order is carefully prepared and packaged before it leaves us. We appreciate your patience while we make sure your products arrive ready to enjoy.

Order Processing

Orders are typically processed within 2-4 business days after they are placed.

Business days do not include weekend-s or holidays. During launches, sales, holidays, or periods of unusually high order volume, processing may take a little longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout before your purchase is completed.

Any free-shipping promotions or thresholds offered by Cinder’s Premium Botanicals will be displayed on our website or during checkout when applicable.

Estimated Delivery

Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed and shipped.

Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may occasionally occur.

Cinder’s Premium Botanicals cannot guarantee an exact delivery date once a package has been transferred to the shipping carrier.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We will gladly correct it if the order has not yet shipped.

Once an order has been shipped, we may not be able to redirect or recover a package sent to an incorrectly entered address.

Lost or Delayed Packages

If your tracking information shows that your package is delayed or has stopped moving, please contact us and we will do our best to help determine the next appropriate step.

If tracking shows a package as delivered but you cannot locate it, we recommend first checking around the delivery location, with other members of your household, and with the shipping carrier.

We will make a reasonable effort to assist with shipping issues, although carrier delays and packages confirmed as delivered are generally outside our direct control.

Damaged or Leaking Orders

Please inspect your order when it arrives.

If an item arrives damaged, broken, leaking, or otherwise unusable due to shipping, please contact us within 7 days of delivery and include your order number along with photographs of the product and packaging when possible.

We will review the issue and work with you on an appropriate resolution.

Multiple Packages

Occasionally, an order may be shipped in more than one package. If this happens, you may receive separate tracking information for each shipment.

Contact Us

If you have questions regarding your shipment, tracking information, or an order that has not arrived as expected, please contact us through our Contact page.