Refund policy

Return & Refund Policy

At Cinder’s Premium Botanicals, we take great care in preparing and packaging every product. Because our products are personal-care items, we are unable to accept returns of products that have been opened, used, or altered.

Returns

Unopened and unused products may be eligible for return within 14 days of delivery. Items must be in their original condition and packaging.

Before sending a return, please contact us so that we can authorize the return and provide return instructions.

Return Address:
Cinder’s Premium Botanicals
P.O. BOX 381
Sutherland, VA 23885

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable except when the return is due to an error on our part.

Opened or Used Products

For hygiene and product-integrity reasons, we cannot accept returns or exchanges on products that have been opened or used.

Please review product descriptions and ingredient lists carefully before purchasing, particularly if you have known allergies or sensitivities.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item arrives damaged, defective, leaking, or if you receive the wrong product, contact us within 7 days of delivery.

Please include your order number and, when possible, photographs of the item and packaging so we can resolve the issue promptly.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will gladly make changes when possible, but orders that have already been processed or shipped cannot be canceled.

Refunds

Once an approved return is received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Final Sale Items

Gift cards and any products specifically marked Final Sale are not eligible for return or refund except where required by law or if the item arrives damaged, defective, or incorrect.

Contact Us

Questions regarding a return, refund, damaged shipment, or order issue may be submitted through our Contact page.

We want you to feel confident ordering from Cinder’s Premium Botanicals and will always make a reasonable effort to address genuine problems with your order.